Business Systems Analyst (Maple Street Biscuit Company)

Overview:
Position Summary
Please note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment.
Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.
MSBC is looking for a Business Systems Analyst to take ownership of Maple Street's Prime Cost Management systems for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday). This position will deliver technology solutions that streamline store operations, improve reporting, and drive business profitability.
This role requires a deep understanding of restaurant operations, a strong technical background, and excellent communication skills to effectively collaborate with cross-functional teams.

Responsibility:
Essential Duties and Responsibilities
- Take ownership of the PCM system for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).
- Maintain the integrity of the systems on a daily basis, including troubleshooting errors, and researching issues with the system.
- Provides escalation support involving product to determine root cause.
- Update user accounts and grant permissions based on approved requests
- Perform data validation using various reports generated from systems
- Participate in the execution of test plans to ensure desired results are achieved
- Collaborate with business users and owners to understand and anticipate their needs and translate them into product requirements
- Serve as a liaison between technical staff and user groups
- Consult with users to identify business needs and requirements
- Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions
- Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements
- May update and maintain user accounts and manage various permissions
- Collaborate with vendor partners as needed; work with vendors on bug fixes
- May develop, produce, and optimize customized reports in response to user requirements
- Serve as subject matter expert on the capabilities and services within the product and integrated solutions
- Facilitate release management and coordinate communications around product enhancements and releases
- Provide product updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Analyze market capabilities to ensure service offerings within the product are competitive in functionality and price

Qualifications:
Experience and Education
- BS in related field and/or equivalent work experience
- 2+ years of experience in systems analysis support
- Experience managing cloud-based solutions, specifically in the hospitality industry
- Experience with point-of-sale systems and restaurant-specific software such as (Revel, CrunchTime, Workday, and APS)
- Experience in IT vendor management
Knowledge and Skills
- Strong understanding of restaurant operations and customer expectation
- Proficiency in project management methodologies
- Excellent communication and stakeholder management skills
- Knowledge of data analytics and reporting tools
- Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions
- Ability to adapt to a fast-paced, dynamic environment
- A passion for innovation and a desire to stay up to date with emerging technology trends
Environment and Working Conditions
- Must be able to sit at a desk for long periods of time during the workday.